About us

Who we serve

About Consumer Claims Recovery

We are a consumer-focused collections agency dedicated to resolving insurance disputes. We pursue settlements when carriers delay, deny, or underpay, and we escalate bad faith conduct in coordination with legal counsel.

Our approach

Compliance & standards

Our process

1

1. Assess the claim, policy language, and damages; identify leverage.

2

2. Build a complete demand package and negotiate with the carrier.

3

3. Escalate delays or bad faith and coordinate with counsel when needed.

Our team

Jordan Lee

Principal, Insurance Collections Strategy

Alex Rivera

Senior Negotiator, Property & Auto

Katie Force

Claims Specialist, Settlement & Recovery

Katie has 5 years in the insurance industry, with the past 3 focused on settlement and recovery. She assembles complete demand packages, negotiates underpayments, and coordinates escalations when carriers delay or act in bad faith.

Bianca Patel

Client Care Manager